Claims | Willard Insurance Agency

FILE A CLAIM

At Willard Insurance, we are here to help you get your claim filed quickly and ensure you’re treated fairly by the insurance carrier. We also make sure you’re apprised of the progress and aren’t left in the dark. Each insurance company has their own respective practices and procedures and the process can vary with each company. 

Willard Insurance is familiar with the claims process as well as each companies policies and procedures. If you ever need to file a claim we’re just a phone call away at 540-483-2715.

You may also file a claim directly with each insurance carrier by calling their number listed below, or filing directly on their website.*

Prior to filing your claim with your insurance carrier, please have your policy number and claim details available for the claims adjuster. 

*If applicable

Select Your Insurance Carrier

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CLAIMS

Phone: (800) 841-5241

Fax: (410) 684-3271

Email: claims@aiconline.com

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CLAIMS

Phone: (540) 885-5127 ext. 1

Fax: (540) 213-2428

Email: claims@augustamutual.com

Urgent After Hours: (877) 313-1327

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CLAIMS

Phone: (800) 367-3743 24/7

  • Option 1 to report a windshield or auto glass claim (Call us or file your auto glass claim online now.)
  • Option 2 for roadside assistance provided by Agero
  • Option 3 for workers’ compensation claims (Call us or file your workers' compensation claim online now.)
  • Option 4 to start a new claim for the first time
  • Option 5 to speak to a representative about a previously reported claim
  • Option 6 for Customer Care for questions about billing, payments and policy information

For a claim for a life insurance policy or annuity contract, call Erie Family Life at (800) 458-0811, option 3.

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CLAIMS

Phone: (800) 527-3907

Bristol West (Auto): (800) 274-7865

Business Insurance Customers(800) 435-7764

Workers' Compensation Customers: (866) 967-5256

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CLAIMS

Phone: (276) 236-8106 Ext .226

Toll Free: (800) 758-8106 Ext. 226

 

If we request you get an estimate, obtain a detailed repair estimate from a contractor that you will be using to do final repairs or who may be fixing a computer or damaged appliance. Send estimates and repair bills directly to our office at:

Grayson-Carroll-Wythe Mutual Insurance Company;

P.O.Box 1070

Galax, VA 24333

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CLAIMS

Phone: (800) 503-3724

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CLAIMS

Phone: (800) 776-4737

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CLAIMS

Phone: (800) 252-4633

For Business: (800) 238-6225

Roadside Assistance: (800) 252-4633 Option 3

Roadside Assistance for business: (800) 238-6225 Option 3

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CLAIMS

Phone: 1-888-450-6739

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CLAIMS

Phone800-385-0274
Fax888-321-8020
Emailclaims@hagerty.com

What to do after an auto accident

  1. Immediately check on all passengers, other vehicles and pedestrians for injuries. Call 911 and report any injuries and start a public safety response.
  2. Move your vehicle to a safe spot away from traffic, if possible. 
  3. Regardless of how it happened, do not admit fault. 
  4. Do not discuss the accident with anyone except the police. 
  5. Get a copy of the accident report from the police, or find out from the officer how to obtain a copy of the report.
  6. Take notes of the accident details, including the place, time of day, description of damages to your vehicle, other vehicles and property involved. Use your smartphone to take pictures of any damage. 
  7. Get the following information from the other driver(s) involved in the accident:
    1. Name
    2. Address
    3. Phone number
    4. Drivers license number
    5. License plate, state and number
    6. VIN of vehicle
    7. It is easier to take pictures of the VIN and other information.
  8. Contact Willard Insurance or your insurance carrier as soon as possible with all of the above information as well as your own information. 

Offices closed

Our office is currently closed for walk-in customers.

If you would like to see one of our agents in person, please call (540) 482-2715 to make an appointment.

Most services can be completed on our website. Our bill pay drop-box is checked daily.